Life Therapy Centre Privacy Notice

Information for Visitors in person to the premises or for any persons contacting and submitting private data directly with telephone calls, emails or electronic messages to Susi Harris business owner and operator of Life Therapy Centre, 1 Pell Street, Swansea SA1 3ES.

General Data Protection Regulations (GDPR) Applicable from 25th May 2018

Under GDPR I am required by law to advise you how I keep all third-party data safe when received and how the data is kept and processed thereafter. I work to a code of ethics concerning confidentiality and privacy at all times and in all respects during our means of contact, however so, whether via smartphone, electronically via email, telephone or face to face in or out of the therapy centre in relation to any therapy treatment enquiry, room hire user enquiry or general matter.

Data Protection and Privacy - The Process

DATA HELD

DATA PRIVACY
I am a registered Data Controller registered on the GDPR (General Data Protection Register) with the ICO (Information Commissioner’s Office) in order to uphold data privacy for individuals.

Therapy client data is held by me confidentially and as necessary, to work professionally and safely with you for the purpose of your therapy enquiries to me as owner of Life Therapy Centre and in accordance to the guidelines of my professional indemnity insurance company. You have the right to know and view, what therapy client data I hold, why I hold it, for how long I hold it, any occurrences of breach of privacy, who (counselling therapist) this data has been shared with (for the purposes administering your therapy enquiry as authorised by you only) and when data is destroyed (within my professional and insurance requirements and guidelines):

BREAKING CONFIDENTIALITY
If during your therapy enquiry communication to me, I consider that you or other parties (especially children) may be at risk or harm, I would be legally and professionally obliged to break confidentiality to relevant outside agencies under my safeguarding and legal responsibilities which I would advise you of via your method of communication to me. In relation to any disclosure of your involvement in any criminal activity, to also include acts of terrorism or money laundering, I reserve the right to break confidentiality.

ROOM HIRE AND GENERAL ENQUIRY DATA HELD

For the purposes of administering your general business enquiry or room hire enquiry, I will store your shared data in electronic email or phone messages. I will store your shared data within a User Agreement if or when you become a User of the Life Therapy Centre and I will issue relevant GDPR and Privacy Policy information to you within a separate document.

     1. Your name electronic phone/PC App message data/paper data.

     2. Email address and correspondence via electronic/PC data.

3. Phone numbers and electronic phone data.
4. Business records Data within paper diaries for associated appointments/calls.

THERAPY ENQUIRY DATA HELD

For the purposes of administering your therapy enquiry, I will take the necessary information, with your consent, to share with the agreed nominated therapist colleague who will contact you by the method that you request. Relevant information taken will be taken at your discretion of your name and mobile phone number or email if required and all information destroyed or deleted once the enquiry has been completed between us.

1. Your name and relevant clinical information - electronic phone/PC App message data/paper data.
2. Email address and correspondence via electronic/PC data.
3. Phone numbers and electronic phone data.
4. Business records of name on paper data/PC.

1.  Your name and relevant clinical information - electronic phone/PC App message data/paper data.
I keep your name and phone number/email address as a record of your enquiry shared with the agreed nominated therapist colleague, kept in a file in a locked office. These personal details are deleted after your enquiry has been successfully fulfilled between us.

2. Email address and correspondence via electronic/PC data.
Your enquiry information and email address are held in my confidentially and privately assigned, password locked and encrypted Gmail account. My computer is not shared, is kept in a locked home office, and is password locked at all times, except if being repaired but the aforementioned password-protected accounts cannot be accessed. Addresses and correspondence are deleted once your therapy enquiry is fulfilled.

3. Phone numbers and electronic phone data.
I keep your phone number in my mobile phone and is locked with a passcode at all times. Numbers are deleted once the therapy enquiry is completed between us. Please note that texts, (and related applications such as FaceTime, WhatsApp and Messenger which I will only use upon request), do not ensure confidentiality and privacy.

4. Business Data
I keep password-protected business spreadsheets electronically which are coded only contain no personal client data but may contain bank payment information relating to any transaction with me.  As a small business owner, I am required by law to retain certain tax-related financial information for 7 years under HMRC guidelines.

5. CCTV CAMERA DATA COLLECTION FOR ALL PERSONS ENTERING THE LIFE THERAPY CENTRE

SIGNAGE

Signage is displayed showing that ‘CCTV is in operation for the purpose of public safety’ and is situated in the entrance hall, hall by the stairs, reception wall and window inside and outside.

CCTV EQUIPMENT

Static-fixed Cameras which do not pan are situated in the Reception room and Hallway facing the front door.  They are operated within my personal phone on a Phone App with settings for motion or noise activation which records clips of video with audio which are stored within the App for up to fourteen days and then overwritten/automatically deleted by the App if not manually beforehand.

DATA CONTROLLER/USER

The App is protected by a biometric authentication which is a cyber security process used on my mobile phone for my access only with no other users or additional storage used.

FUNCTION OF CCTV EQUIPEMENT 

The cameras detect motion and noise which periodically triggers video clips to be recorded from the Hall and Reception areas only.  Individual room doors should be closed when occupied.

However please be aware that it may be possible and unavoidable for some unusually loud noises from around the building to be captured under extreme circumstances. 

PURPOSE OF CCTV EQUIPEMENT

CCVT video and audio recording is to provide security for the building to detect and prevent crime; against break-ins, vandalism, intruders, theft or to detect building flood, fire or damage, and unauthorised entry and use of the property. Specifically, audio recording is to aid the safety of therapists from intruders, unauthorised visitors and abusive, threatening, violent, intimidating or anti-social behaviour. For protecting health and safety.

SECURITY RISKS
Use of any WIFI connection technical camera equipment adds an element of insecurity in relation to the confidentiality of information that is beyond the control of all parties.  By entering the premises you accept the risk of cybercrime or virus infection to any technology equipment that may cause a breach of data privacy which could be caused.

ACCESS TO DATA HELD -YOUR DATA PROTECTION RIGHTS

Under data protection law, you have rights including:

YOUR RIGHT TO ACCESS

You have the right to ask us for copies of your personal information.

YOUR RIGHT TO RECTIFICATION

 You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.

YOUR RIGHT TO ERASURE

You have the right to ask us to erase your personal information in certain circumstances.

YOUR RIGHT TO RESTRICTION OF PROCESSING

You have the right to ask us to restrict the processing of your personal information in certain circumstances.

YOUR RIGHT TO OBJECT TO PROCESSING

You have the right to object to the processing of your personal information in certain circumstances.

You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.

Please Susi Harris at lifetherapycentre@gmail.com if you wish to make a request or 

Please contact me via my details below if you would like to discuss any matters relating to data privacy. 

With thanks - Susi.

Revised 30 March 2023 This GDPR regarding Life Therapy Centre contact data is subject to regular review and updated as appropriate.


All rights reserved ©Susi Harris 2018. The text contents of this Privacy Policy on my website may not be copied or reproduced for publication without my permission in writing.

Susi Harris Business Owner and Operator
Life Therapy Centre
lifetherapycentre@gmail.com
07496 864388
www.lifetherapycentre.co.uk